Privacy & Data
How We Collect & Manage Your Data
Last updated: September 10, 2026
A plain-language summary of what personal data Localnk holds, how we use and protect it, and the controls you have — including deleting your account or asking us to remove specific information.
1. What Data We Collect
You give us directly:
- Account details — name, email address, password, and (optionally) phone number
- Profile information — profile and cover photo, city, and bio
- Content you post — reviews, ratings, photos, project requests, and messages
- Business information when you add or claim a listing
- Support conversations you have with our team
We collect automatically:
- Usage and log data — pages viewed, searches, actions taken, IP address, and timestamps
- Device data — device type, operating system, app version, and push-notification token
- Approximate location (city/region) when you allow it, to show nearby businesses
From third parties:
- Basic profile details from Google or Facebook if you use social sign-in
- Publicly available business information used to build or verify listings
2. How We Use Your Data
- Create and run your account and profile
- Show your reviews, photos, and public profile to other users
- Connect you with local businesses and route project requests
- Send transactional email (verification, password reset, claim and booking updates)
- Detect and prevent spam, fraud, and abuse
- Measure and improve how the platform performs
- Meet legal obligations under Cameroonian law
3. How We Store & Protect It
Account and activity data is stored in a managed MongoDB database. Uploaded photos and videos are stored with our media provider (Cloudinary). Transactional email is sent through Brevo.
All traffic between your device and Localnk is encrypted in transit (HTTPS). Access to production data is limited to staff who need it, and administrator accounts are role-restricted. No system is perfectly secure, so if you believe your account has been compromised, email Support@Localnk.com right away.
4. How Long We Keep It
We keep your personal data for as long as your account is active. When you delete your account, your live profile is removed and your reviews are unpublished immediately.
A limited archive of the closed account — profile snapshot, review history, and any businesses you owned — is retained separately so we can keep accurate business records, resolve disputes, and meet legal and accounting obligations. This archive is not shown publicly. You can ask us to erase it too, using the request form below.
5. Sharing & Third Parties
We do not sell your personal data. We share it only with:
- Other users — your public profile, reviews, and photos are visible on Localnk
- Businesses — a business you review or contact can see your public profile name and the content you sent
- Service providers — hosting, database, media (Cloudinary), and email (Brevo) vendors, under contract
- Authorities — when required by law, court order, or a valid government request
6. Your Controls
- Edit your name, photo, city, and preferences any time from your profile
- Request a copy of your data by emailing Support@Localnk.com
- Delete your account yourself — see the section below
- Ask us to remove a specific piece of information — use the request form below
Delete Your Account
This removes your public profile and unpublishes your reviews straight away — no admin approval needed. You can register again later with the same email address. A private archive of the closed account and its business records is kept, unless you also ask us to erase it below.
Request Deletion of Specific Information
Want us to remove one specific thing — a phone number, a photo, a review, your archived history — rather than close your whole account? Send us the details below. Requests go to noreply@localnk.com and are actioned within 30 days. We may email you first to verify your identity.
Contact Us
- Data requests: noreply@localnk.com
- General support: Support@Localnk.com
- Address: Yaoundé, Cameroon
